Sonic Reply

Sonic Reply Help Desk Ticket Plugin

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Securing Your Support Desk

As with every WordPress site, it is extremely important to take the necessary precautions to secure your site.  There are a number of things you can do to better secure your site from hackers.

  1. Maintain Strong Passwords – nuff said.  Don’t be lazy with your passwords.  Be creative.
  2. Don’t use Admin as your username – Hackers use bots to guess your login credentials.  Using “Admin” means they only have to guess your password.
  3. Back it up – Perform regular (ie. daily) backups of your WordPress site.
  4. Always Update – WordPress releases security updates on a regular basis… always update.
  5. Proactively block Brute Force Attacks – Hiding the wp-login.php and wp-admin will block bots from finding these pages.  Our wp Sonic Defender plugin does a good job at that.  🙂
  6. Monitor for Malware – Hackers like to inject malware into wordpress scripts.  Use an application that will monitor and remove malware from your WordPress installations.
  7. Change the Database Prefix – The default prefix for your database files is “wp_”.  Hackers look for this.

 

 

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