Sonic Reply

Sonic Reply Help Desk Ticket Plugin

  • Login
  • Support
  • Blog
  • Email Templates

Sonic Reply Version 1.25 Released

February 23, 2016 by Andrew Leave a Comment

Today we released version 1.25 of Sonic Reply. This is new version includes the following bug fixes: [BUGS] Fixed an issue with the admin name dropping the last letter (for outgoing emails). Fixed an issue with the password reset feature. Fixed an issue with the auto update functionality of the plugin itself. Please login to the … [Read more...]

Filed Under: Sonic Reply Updates Tagged With: change log, sonic reply

Well Oiled Machine

November 24, 2015 by Andrew Leave a Comment

It's been a year since our last software update, and since that time we have pushed Sonic Reply to the extreme!  We have processed over 2,500 support tickets ourselves, and countless other customers have done the same. While Sonic Reply works perfectly with the latest version of WordPress (4.3.1) and hasn't required any fixes since mid 2014, we … [Read more...]

Filed Under: Sonic Reply Updates Tagged With: black friday sale, sonic reply

Queue Jumpers

September 18, 2014 by Andrew Leave a Comment

In my 'previous life' I was a process improvement specialist at a large corporation.  One significant project I was involved with was transforming a project based engineering department into a production based department. We implemented a queue system to handle engineering drawing completion.  Turned the department upside down. While the … [Read more...]

Filed Under: Strategies Tagged With: queue jumping, sonic reply, ticket queue

Sonic Reply Version 1.0 Released

August 6, 2014 by Andrew Leave a Comment

Today we released version 1.0 of Sonic Reply. This formal release includes the following: [NEW] Facebook Integration - Customers can now register and login using their Facebook account Fully Mobile Responsive - Front end pages are now mobile responsive... and so is the backend dashboard! Language Translation - PO file has been included … [Read more...]

Filed Under: Sonic Reply Updates Tagged With: change log, facebook integration, new version, shortcodes, sonic reply, ticket rating

Sonic Reply Starts Beta Use Next Week

June 6, 2014 by Andrew Leave a Comment

Alex has been working like a mad man over the past 3 weeks and Sonic Reply is ready to be rolled out for beta testing on our support site.  That should allow us to flush out any issues/bugs and identify possible improvements prior to releasing it to our beta users. After that it will be ready for release to the public. :) Stay tuned.  Things … [Read more...]

Filed Under: Sonic Reply Updates Tagged With: help desk, sonic reply, support desk

Where’s Sonic Reply?

May 18, 2014 by Andrew Leave a Comment

Sonic Reply Launch

I can't believe it's been over 7 months since we last posted on the blog. Here's the scoop on Sonic Reply... We had to pause development for a period of time to add some new features to our flagship product (MemberSonic) and begin development of a new SAAS that will, quite frankly... rock the Facebook world. But here is the good … [Read more...]

Filed Under: Sonic Reply Updates Tagged With: membersonic, sonic reply, support desk plugin

Recent Posts

  • Sonic Reply Version 1.25 Released
    23 Feb 16
  • Sonic Reply Version 1.24 Released
    12 Feb 16
  • Well Oiled Machine
    24 Nov 15
  • Sonic Reply Version 1.2 Released
    18 Sep 14
  • Queue Jumpers
    18 Sep 14
All news >>

Privacy Policy | Terms of Service | Earnings Disclaimer | Support | Affiliates

Copyright 2012 - All Rights Reserved - Process Driven Results Inc. | 12 Heritage Blvd., St Albert, Alberta Canada, T8N 5P8