Last week I had the pleasure of interviewing my friend and mentor - Jason Fladlien from Rapid Crush. Now Jason is a charismatic, colorful and downright smart businessman. Much of what he shared on the webinar was out of the box thinking when it comes to understanding and meeting the needs and expectations of your customers. I wasn't going … [Read more...]
7 Tips for Delivering World-Class Customer Service
World-class customer service is nowhere near as challenging as people think, but an alarming number of companies don’t bother to even worry about it. They either don’t understand how greatly it affects their profits, or they just don’t know how to actually make it happen. Here are 7 tips for ensuring your online business is top of the class when … [Read more...]