Excellent Customer Service Sells. Period.
Exceptional Customer Support Doesn’t Have To Be Time Consuming
Discover How One WordPress Plugin Is Changing The Way People Like You Manage Customer Support Tickets.
You know that customer service is important.
It’s the one place where businesses can stand out—especially if you have competitors that offer similar products.
And when you have excellent customer service and support one thing is for certain—people are going to come back to your website—your business—over and over. They are going to tell their friends about it. They are going to have a positive opinion of your services.
That translates into one thing: More Money.
Helping your customers stay happy is one of the premier tenants of running a business…
Chances Are, You Are Going About It The Wrong Way.
What Can You Fix?
How are you handling customer support right now?
If you think about it, the only efficient way to do it is with a ticket-based system.
If you’re using old-fashioned email submissions to handle issues, there’s a good chance you’re already noticing a negative impact on your business.
Without using a support ticket system, you risk wasting time on email replies. You end up missing out on important analytics and insights that can be tailored to increase revenue. Sometimes, you lose emails and replies—you lose track of a customer’s issues.
And that is just downright bad for business.
There isn’t a lot you can fix—the only clear choice is to move to a ticket-based support system that can help you sort everything out, increase efficiency, and improve your customer support system.
Everything You Need For Exceptional Support
Sonic Reply is a WordPress-based Plugin that works as a stand-alone or bolt-on compliment to your WordPress website.
It takes care of organizing, tracking, and providing analytics for customer support tickets so that you can save time, energy, money and optimize your customer service strategy.
Isn’t it time to ditch old-fashioned, unorganized support practices. Track, assign and follow support issues and get moving.
Sonic Reply creates all of the required pages for ticket workflow. It also closes tickets automatically and auto-assigns to staff you select.
You can still reply by email, but the system maintains the ticket thread. Keep track of what your customers are being told.
It’s a Plugin for WordPress that will work with any theme. You don’t need to be a web design guru to figure out how to implement Sonic Reply.
It’s Time To Take The Effort Out Of Analytics
Detailed Analytics And Insight
Sonic Reply’s graphical dashboard makes analytic analysis easy. Track queue health, response time analysis, ticket activity, staff performance, and more…
Live Queue Monitor
Watch in real-time as tickets move through a detailed queue that you set up. Know exactly where each ticket is so that you can optimize and improve response time and effectiveness.
With detailed reports and monitoring, you’re going to be able to track ticket response performance with speed and clarity. The days of delayed responses and clumsy customer service are over.
Metrics Equal Money
Don’t believe for one minute that optimizing business practices won’t make you more money. Think about the big picture. Understanding how your customer service platform is working and seeing exactly what needs to be fixed will result in more profit.