Last week we successfully deployed Sonic Reply on our own support desk - http://support.pluginresults.com I haven't been this excited about a product since we released MemberSonic! Our lead programmer Alex Leonard has created a masterpiece of software in this help desk plugin. The front end is simple and elegant... a customer's dream. The … [Read more...]
How To Fix Your Customer Support System
I've operated my online business for 6 years now. It's been an incredible experience. Some great people have bought my products... and many have become friends. I also faced (and still do) many challenges along the way. Your business must operate as a machine. It has many moving parts (systems) that must work together (process) to … [Read more...]
In God We Trust… All Others Bring Data
Wikipedia defines Data as “pieces of information that represent the qualitative or quantitative attributes of a variable or set of variables.” Successful business leaders know that good decisions must be based on good data. Few leaders accept the decisions of others without knowing that these decisions were based on sound … [Read more...]
Sonic Reply Starts Beta Use Next Week
Alex has been working like a mad man over the past 3 weeks and Sonic Reply is ready to be rolled out for beta testing on our support site. That should allow us to flush out any issues/bugs and identify possible improvements prior to releasing it to our beta users. After that it will be ready for release to the public. :) Stay tuned. Things … [Read more...]
Where’s Sonic Reply?
I can't believe it's been over 7 months since we last posted on the blog. Here's the scoop on Sonic Reply... We had to pause development for a period of time to add some new features to our flagship product (MemberSonic) and begin development of a new SAAS that will, quite frankly... rock the Facebook world. But here is the good … [Read more...]
7 Tips for Delivering World-Class Customer Service
World-class customer service is nowhere near as challenging as people think, but an alarming number of companies don’t bother to even worry about it. They either don’t understand how greatly it affects their profits, or they just don’t know how to actually make it happen. Here are 7 tips for ensuring your online business is top of the class when … [Read more...]
Welcome To Sonic Reply
We are busy constructing, conniving, contriving, collaborating, communicating and championing our new software. Stay tuned for more updates as we get closer to release of Sonic Reply. In the meantime, make sure you join our mailing list to receive advanced notice of our product launch... and receive some free candy too. :) … [Read more...]