Today we released version 1.25 of Sonic Reply. This is new version includes the following bug fixes: [BUGS] Fixed an issue with the admin name dropping the last letter (for outgoing emails). Fixed an issue with the password reset feature. Fixed an issue with the auto update functionality of the plugin itself. Please login to the … [Read more...]
Sonic Reply Version 1.24 Released
Today we released version 1.24 of Sonic Reply. This is new version includes the following: [ENHANCEMENTS] We've eliminated the built in SMTP email settings. This simplifies email configuration, which now relies on the default wp_mail functionality (if you prefer SMTP then you can use the free free plugin WP MAIL SMTP). Please login to … [Read more...]
Well Oiled Machine
It's been a year since our last software update, and since that time we have pushed Sonic Reply to the extreme! We have processed over 2,500 support tickets ourselves, and countless other customers have done the same. While Sonic Reply works perfectly with the latest version of WordPress (4.3.1) and hasn't required any fixes since mid 2014, we … [Read more...]
Sonic Reply Version 1.2 Released
Today we released version 1.2 of Sonic Reply. This is new version includes the following: [NEW] Added the ability to include an audio reply (30 seconds long) when replying through the system. Added pdf reporting feature which allows for automatic submittal of dashboard metrics to an email of your choice (perfect for sending periodic … [Read more...]
Queue Jumpers
In my 'previous life' I was a process improvement specialist at a large corporation. One significant project I was involved with was transforming a project based engineering department into a production based department. We implemented a queue system to handle engineering drawing completion. Turned the department upside down. While the … [Read more...]
Sonic Reply Version 1.1.1 Released
We released version 1.1.1 of Sonic Reply. This is a CRITICAL update: [BUG] Address a bug which caused a major conflict with Wishlist Member. [ENHANCEMENT] Added an auto update feature. New releases should show up as an automatic plugin update. Please login to the members area as soon as possible and download the latest … [Read more...]
Sonic Reply Version 1.1 Released
Today we released version 1.1 of Sonic Reply. This is a CRITICAL update: [BUG] Address a bug which could cause certain emails to not be received/sent. Please login to the members area as soon as possible and download the latest version. To upgrade, please deactivate and delete version 1.0, then upload and activate version … [Read more...]
Sonic Reply Version 1.0 Released
Today we released version 1.0 of Sonic Reply. This formal release includes the following: [NEW] Facebook Integration - Customers can now register and login using their Facebook account Fully Mobile Responsive - Front end pages are now mobile responsive... and so is the backend dashboard! Language Translation - PO file has been included … [Read more...]
The Good Genius
I would never call Alex an 'Evil' Genius. He has an incredible heart. But he is a Genius. I can come up with an idea, he can spin it, then transform it into a new feature in our software. Sonic Reply is our mad creation. We have been using it on our support desk at http://support.pluginresults.com for over a month now. It's … [Read more...]
How To Deliver Good Customer Support
http://youtu.be/ZMuZLTKkiBs The 48 Hour Pre Launch Has Ended. The official launch of Sonic Reply is August 6th, 2014. Watch for more details soon! … [Read more...]